About The Courses

ITIL stands for Information Technology Infrastructure Library which is a recognized international framework for IT service management profession. ITIL is a series of documents, originally created by the Office of Government Commerce (OGC), a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).

The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.

Training Objectives

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurement and Metrics

 The ITIL Practitioner guidance follows 9 Guiding Principles

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

 

Who Should Attend?

  • All IT professionals
  • IT project managers
  • IT managers
  • IT project or team members
  • Coordinators
  • Network operators
  • Business process analysts
  • IT architects
  • Consultants
  • Systems integrators
  • Help desk managers and staff
  • Planners
  • Managed service providers
  • Outsourcers
  • Application developers
  • IT-related positions

ITIL Practitioner Examination

  • To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.
  • ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.
  • ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
  • ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of the AXELOS Professional Development Program.
  • The examination is open book and made up of multiple choice questions based on a scenario.

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ITIL Practitioner

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  • Price: Free
  • Certificates: Yes
  • Students: 0
  • Lesson: 0