ITIL stands for Information Technology Infrastructure Library which is a recognized international framework for IT service management profession. ITIL is a series of documents, originally created by the Office of Government Commerce (OGC), a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).
ITIL® Intermediate SO Certification is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Operations
The 3 day (SO) certification demonstrates a professionals’ crisp understanding of service operations and specialization in providing robust end-to-end. Course includes training and examination fee.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:
Plan key activities for SO
Maintain stability in SO while allowing changes in design, scale, scope and service
Support operation through new model and architectures Key principles and models Selected processes