About The Courses

ITIL stands for Information Technology Infrastructure Library which is a recognized international framework for IT service management profession. ITIL is a series of documents, originally created by the Office of Government Commerce (OGC), a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).

ITIL® Intermediate SO Certification is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe. ITIL® Intermediate Service Operations

The 3 day (SO) certification demonstrates a professionals’ crisp understanding of service operations and specialization in providing robust end-to-end. Course includes training and examination fee.

Training Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:

  • Plan key activities for SO
  • Maintain stability in SO while allowing changes in design, scale, scope and service
  • Support operation  through  new  model  and  architectures  Key  principles  and models Selected processes
  • Selected functions
  • Selected roles

Who Should Attend?

  • Senior Project Officers
  • Project & Program Coordinator/Managers
  • Development & Planning Managers
  • Operations Managers
  • Quality Managers
  • Business Analysts
  • Engineering Managers
  • IT Infrastructure Managers


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ITIL Intermediate Service Operation

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  • Price: Free
  • Certificates: Yes
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