ITIL stands for Information Technology Infrastructure Library which is a recognized international framework for IT service management profession. ITIL is a series of documents, originally created by the Office of Government Commerce (OGC), a governmental department in United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).
The concepts within ITIL support IT service providers in the planning of consistent, documented, and repeatable processes that improve service delivery to the business.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:
Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Technology and architecture
Competence and training
Who Should Attend?
All IT professionals
IT project managers
IT project or team members
Business process analysts
Help desk managers and staff
Managed service providers
ITIL Foundation Examination?
Multiple choice examination questions
26 marks required to pass (out of 40 available) – 65%